In the event that your sample is lost in transit, we are happy to send you a replacement kit free of charge. Should you suspect, that your sample was never received by us, please get in touch with us as soon as possible. This might be the case, if you have not heard anything from us within 2 weeks after sending your sample back to us. In case of more than 2 lost samples, we might ask you for an alternative address to send the replacement kit to.