Echo H2 & Hydrogen Water FAQs
Echo H2 is a family of products for generating hydrogen water brought to you by NuLife Sciences. Many have basic questions about hydrogen water and the Echo H2 machines. Some of the answers to most common general and techical questions appear here.
Why are these products not branded NuLife Sciences?
NuLife Sciences has partnered with a world leader in hydrogen water technology to bring you the best hydrogen water products in the industry. We are in the process of co-branding these products, so we are temporarily sharing some of their packaging. We’re also partnering with their expert customer service department to bring you the best experience possible.
What is Echo hydrogen water?
Hydrogen water is simply water with dissolved molecular hydrogen gas (H2). Hydrogen gas is separated during electrolysis. Then, it is dissolved into a second stream of water through the proprietary dissolving chamber. Hydrogen has been shown to reduce oxidative stress and inflammation, which is the cause of disease. Hydrogen’s therapeutic benefits are displayed in over 1000 scientific studies and articles, spanning 12 years.
What makes Echo hydrogen water better than any other company?
The focus of Echo Water Machines is and has always been on molecular hydrogen, which is supported by over 750 scientific studies. Echo’s proprietary hydrogen module is vastly different than any other hydrogen-producing module in the world. In this patented module, the electrodes are not in contact with the water you are drinking. This means that the metal of the electrodes is not in the water. In the module, hydrogen gas is produced then dissolved in a 2nd stream of hydrogen water. Echo Hydrogen Machines were designed from the ground up to make hydrogen water as the primary purpose, not a by-product of producing alkaline water. Hydrogen water is made without changing the pH of the source water. Because the cathode in Echo’s hydrogen module is not in contact with water, it can never get a mineral build-up and will always be able to dissolve hydrogen gas.
How does the Echo water compare to Kangen® water?
The focus of Echo Water Machines is and has always been on molecular hydrogen, which is supported by over 750 scientific studies. Echo’s proprietary hydrogen module is vastly different than any other hydrogen-producing module in the world. In this patented module, the electrodes are not in contact with the water you are drinking. This means that the metal of the electrodes is not in the water. In the module, hydrogen gas is produced then dissolved in a 2nd stream of hydrogen water. Echo Hydrogen Machines were designed from the ground up to make hydrogen water as the primary purpose, not a by-product of producing alkaline water. Hydrogen water is made without changing the pH of the source water. Because the cathode in Echo’s hydrogen module is not in contact with water, it can never get a mineral build-up and will always be able to dissolve hydrogen gas.
On the other hand, Kangen® requires constant cleaning (as stated in their warranty page) to continue dissolving hydrogen gas. If you don’t clean the Kangen machine with citric acid or vinegar, you won’t have very much, or any, dissolved hydrogen gas in the water. The Echo machines do not need constant cleaning to be able to dissolve hydrogen gas. Cleaning them once a year, from a preventative maintenance perspective, is enough.
While Kangen does well at making alkaline/acid water as it was designed to, it does not perform well at making hydrogen water. Their saline-injected water causes the platinum coating on their electrodes to diminish over time. If you don’t clean the Kangen machines often, the mineral build-up on the cathode prevents the hydrogen bubbles from being dissolved. If they are not dissolved, they will not have the benefits. In their warranty, Kangen states their machines need to be cleaned every 2 weeks.
What is electrolysis? How does it work?
Electrolysis was first discovered by Dr. Anthony Carlisle when he was trying to produce hydrogen gas in the year 1800. Electrolysis happens when water is shocked with electricity. When this happens, a small amount of hydrogen and oxygen is converted to gas.
Typically, electrolysis separates water into alkaline or acidic water. Echo Water Machines have a proprietary technology that uses electrolysis to harvest hydrogen gas (H2) without changing the pH of the water to be alkaline or acidic. Then, hydrogen gas (H2) is dissolved into a second stream of water, so the H2 water you drink never touches the electrodes.
Does Echo hydrogen water have any taste?
The addition of hydrogen into water does not add or change the taste of the water. The only thing that gives water a taste are contaminants, such as chemicals, metals, or minerals. The Echo Water Machines that have built-in filtration remove these contaminants, producing clean hydrogen water. Many customers say this filtered hydrogen water is the best tasting water they’ve had because of the clean taste.
Can the Echo unit be used with any water source type? ex. well, municipal, reverse osmosis?
Yes, Echo Water Machines can be used with nearly every water source. The Echo H2 Server is ideal for connecting to a reverse osmosis or another home water filtration system.
When connecting to well water, we recommend using the external Heavy Metal and Sulfur Filter. This filter removes common toxins found in well water while protecting your Echo Water Machine.
When connecting to municipal water, we recommend using the external Fluoride Filter. This filter significantly reduces the amount of fluoride in the water.
If you live in an area with hard water or high TDS (total dissolved solids), we recommend the external Hard Water Filter. This filter will extend the life of your Echo Water Machine.
Can I take medications with Echo hydrogen water?
Because Echo hydrogen water has a neutral pH, it is perfectly safe to take with medications. Time-release medications are a two-part pill designed to resist an acid environment because the stomach is very acidic. Alkaline water will dissolve tablets very quickly and will no longer have a time-release effect.
Can I add flavoring to the hydrogen water?
Yes, you can mix ingredients to change the taste of the water. The amount of hydrogen that would be dislodged by this would be minimal. Enjoy your water!
What kind of maintenance will I have to do for the Echo machine?
When you choose to get an Echo Water Machine, you’re choosing to invest in your health and your life. While most machines require very little maintenance, regular preventative cleanings will ensure the machine lasts longer.
For the Echo H2 Machine, the hydrogen module will always operate build-up free, but a mineral build-up can occur in the lines. Cleaning the machine is simple, and all you need is a cleaning cartridge. When installed, the cleaning cartridge flushes citric acid throughout the machine, removing any mineral build-up from the lines.
For the Echo® H2 Pitcher, you’ll need baking soda and water. The detailed cleaning instructions in the product manual. (click here for product manual)
The Echo H2 Server requires previous filtration, such as a reverse osmosis system. The previously filtered water reduces the need for cleaning.
We recommend that Echo Water Machines have preventative cleaning once a year at a minimum. If you live in an area with hard water or high total dissolved solids (TDS), then we recommend cleaning your machine at least twice a year.
You can also sign up for the filter subscription plan, which gets your filters and cleaning cartridges scheduled and delivered automatically. This is the best way to protect your Echo Water Machine and the investment in your health.
How long will the hydrogen last in a container?
In an open cup or glass, hydrogen will last 3-5 hours.
At most, hydrogen will last in water up to 10 days if the container is filled to the top – with no air space at the top – and the container is tightly sealed. After the first drink and the container is opened, the hydrogen will last another 3-5 hours.
If I move to a new home, can I take my Echo unit with me?
Yes! You can disconnect your Echo Water Machine and take it with you. Disconnecting the machine is simple and will only take a few minutes.
For an above counter machine, disconnect the water source line going into the machine, and unscrew the faucet diverter valve if that is connected, and unplug the machine.
For an under-sink machine, disconnect the water source line going into the machine, disconnect the lines running to the faucet. Remove the faucet from the sink. Unplug and remove the machine. Many people install a soap dispenser into the now empty faucet hole.
Why is the Echo unit so expensive?
Customers buy an Echo Water Machine because they’re looking to protect themselves and their family, we take that responsibility seriously. That’s why all of the machines are made from the highest quality of medical-grade materials and only manufactured in certified ISO factories. We believe in the quality of our machines, that’s why we back them with a 5-year defects warranty that covers parts, labor, and return shipping to you.
Do you offer payment options if i cannot afford to pay all at once?
We partnered with Bread as our financing partner. Use easy monthly payments for your purchase. Buy your device now and pay for it over time with a low, fixed monthly payment (for qualified and approved applicants). Easy to apply, look for Bread financing at check out.
Does the hydrogen stay in Echo water if you freeze it?
Yes, but how much is uncertain. Hydrogen is a gas so it can escape even when frozen. Remember, hydrogen can get through steel, metal, glass, plastic. So, it can get through frozen water. We don’t know how much hydrogen would stay in if you made ice cubes.
Does the hydrogen stay in echo water if you heat or boil it?
Hydrogen will stay in the water below boiling (212°F, 100°C). Once the water reaches boiling, hydrogen starts escaping. If you use hydrogen water to make coffee or tea, just be sure your water does not reach the boiling point for the best results.
What things will the Echo filter remove from the water?
The Echo filter removes over 99% of pesticides, chlorine, chloramines, bacteria, viruses, and algae. It also removes 99% of soluble metals such as mercury, lead, nickel, copper, chromium, and arsenic. The Echo filter also stops scale build-up, including lime.
What is tourmaline gemstone?
Tourmaline gemstone is a semi-precious mineral stone that is well known for its incredible ability to aid in the human body’s detoxification process. It is one of only a handful of minerals that can emit negative ions and far-infrared rays.
Is hydrogen water safe?
Molecular hydrogen is very safe. It has been scientifically studied for over 12 years, with over 1000 studies and articles showing that it is safe. Hydrogen gas is naturally produced in the gut and can produce liters of hydrogen after a fiber-rich meal.
Isn’t hydrogen gas explosive? Am i going to blow up?
Yes, it is VERY explosive. Hydrogen is the most energy-dense molecule by mass. But, when the gas is dissolved in water it is not explosive at all, just like if you mixed gunpowder in water it wouldn’t be explosive either. Even when it is in the air, it is only flammable above a 4.6% concentration by volume, which is not a concern when talking about hydrogen-rich water.
Doesn’t water already have hydrogen in it?
The water molecule has two hydrogen atoms, chemically bound to the oxygen atom. This is different from the hydrogen gas molecule (H2), which is just two hydrogen atoms bound only to each other.
For example, we need oxygen (O2) to live, but we can’t get our oxygen from drinking water. That’s because the oxygen is chemically tied up in the water molecule. We need available oxygen gas (O2), a gas that is not bond to other atoms or molecules. We need the available hydrogen gas (H2).
This is why water is not explosive or doesn’t burn. Although it contains hydrogen, which is flammable, and oxygen, which fire needs to burn, the hydrogen and oxygen are bonded together to form water (H2O). This is why water is not flammable. In hydrogen water, the hydrogen that is shown to be therapeutic is the available dissolved hydrogen in its diatomic form, called molecular hydrogen.
Won’t the dissolved hydrogen gas immediately escape out of the water?
Yes, it does immediately start coming out of the water, but it doesn’t vanish immediately. Depending on the surface area, agitation, temperature, etc., the hydrogen gas can stay in the water for a few hours or longer before it dissipates. This is much like carbonated water or soda that contains carbon dioxide gas (CO2). Because it does leave, it is best to drink the water before it goes “flat.”
In an open cup or glass, hydrogen will last 3-5 hours.
At most, hydrogen will last in water up to 10 days if the container is filled to the top – with no air space at the top – and the container is tightly sealed. After the first drink and the container is opened, the hydrogen will last another 3-5 hours.
When were the benefits of hydrogen water first discovered?
The earliest account of hydrogen gas having medicinal properties was in 1798, for things like inflammation. But it didn’t become a popular topic among scientists until 2007 when an article about the benefits of hydrogen was published in the prestigious journal of Nature Medicine by Dr. Ohta’s group.
What if i need to return an Echo water product?
Satisfaction is guaranteed on purchases of Echo water products. You can return products within 30 days from the original date of purchase less any shipping, discounts, etc. (all returnable products MUST BE received by NuLife Sciences Inc..) The customer is responsible for the cost of return shipping, broken or missing, and the cost of installation. It is strongly recommended to insure the shipment. NuLife Sciences is not responsible for any loss or damage during transit for returned products.
- Before returning your Echo Water Product, contact customer service at 800-398-9842 to see if your issue is something that can be fixed. If it is determined that a return is necessary, the customer service representative will give you the phone number to call to get your Return Merchandise Authorization (RMA #).
- It is expected that all Echo Water Products returned will be sent back in “Like New Condition”. This means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs, etc. If there are damages, the cost of those will be assessed and taken from your refund.
- All returned merchandise MUST have a Return Merchandise Authorization (RMA #). Any and all merchandise sent to our facility without an RMA will be unequivocally refused. To request a Return Merchandise Authorization, contact customer support at 800-398-9842.
- It is understood that the purchaser will ship the Echo Water Product fully insured and freight fully paid. Customer is responsible for any damage or loss during transit for products being returned.
- NuLife Sciences Inc. assumes no responsibility for the improper use of and self-diagnosis and/or treatment using these products. NuLife Sciences Inc. products should not be confused with prescription medicine. NuLife Sciences Inc. products should not be used as a substitute for medically supervised therapy. If you suspect you suffer from clinical deficiencies, consult a licensed, qualified medical doctor.
There is no power to my Echo H2 machine…
This could be a few different things. It could be that the power cord is not pushed in all the way, the GFI outlet or the breaker may have tripped, or the machines fuse could be blown.
My filter is leaking, what do i do?
Usually, it’s simply not installed correctly, and doing it again will fix the issue. Remove the filter and reinstall it from the bottom first. There is a black O ring on the top and bottom that seals the filter so if the rings are damaged you will need to order a replacement. Every few years you will want to put some grease on the O ring to keep it soft.
I see white flakes in my cup, why?
This is calcium carbonate, which forms from the minerals in the water. It is normal that the minerals can precipitate out of the water. 100% of your water content is flowing into the unit, but the minerals are concentrated into the Alkaline water, which is only 2/3 of the water coming out. This higher concentration has increased the chance for them to precipitate out naturally and they will bond to the glass. The calcium is not harmful to you and can be easily cleaned from glass using vinegar.
Is this water safe for my body if it leaves residue on my glass?
Yes, it is completely safe. No different than taking a calcium supplement.
My machine feels like it is warm, is that normal?
Typically, your water temperature will not differ much from your tap water temperature. If your machine feels warm that could be an indicator that your voltage settings are higher than needed for the conductivity of your source water and may prompt you to turn the voltage down. Contact customer support for assistance in lowering your voltage settings. 800-337-7017.
Why is the water coming out of my machine not cold?
Typically, the temperature of the source water will not vary much from the water coming out of the machine. If it does it could just be that the voltage is too high for the conductivity of your water. It could also mean that the water is flowing too slowly through the machine.
How do I know when it is time to change my filter?
There is a filter change indicator with a chip that communicates with the unit and monitors how many gallons have passed through it. It’s important to follow the instructions and change the filters when necessary. Once a filer has expired, the machine will only turn on for 10 seconds and then shut itself off.
Why does my water taste funny?
We get this question from people and our next question is what do you mean by funny? It’s difficult to answer that question unless we know specifically what it tastes like. You would need to reach out to customer support at 800-337-7017 for further assistance.
Can I get my water to flow out any faster?
For the H2 Server that is connected to a reverse osmosis (RO) system, increasing the pressure inside the RO holding tank to at least 11 – 13 pounds of pressure (PSI) then you will greatly increase the flow. Typical RO tanks are on 4-6 PSI and that is fine but not when you are running it through the machine.
Why is my unit saying, “low pressure”?
This can be many things. First, you will want to check the water source. You will need to trace your white source water line back to a valve and shut it off. Then disconnect your source water line from the bottom of the machine and place the line into a bowl. Slowly turn the source water valve back on and if it pours into the bowl you will know that water was getting to the machine. If that’s not the issue, then you’ll want to check the voltage settings. If they’re too high for the conductivity of the water, it may create calcium that can lead to clogged solenoids and blocked water flow. In this case, lower the settings and use a cleaning kit. If there were a failure in the main solenoid, no water would enter the machine, and it would need to come in for repair. Contact us at 800-337-7017. In some cases, your source water pressure may be too high for the machine to function properly. Too much incoming pressure would stop the main solenoid from opening. There would need to be a pressure regulator installed on either the house or the source water line before the machine.
What should my pH be on each level?
This will be based on the conductivity of the water. You should have at least 50-70 TDS. If your source water is neutral (typically 7 – 7.2 pH) then Level 1 would be 8, level 2 would be 9, level 3 would be 10 and level 4 would be 10+.
The higher the conductivity and the higher the voltage settings are on the unit, then the higher the pH will be. The H2 water will keep the same pH as your source water.
How do I start up my server?
After the initial installation of the unit, you’ll have to press the start button (S). Once you open the faucet water will flow through the machine. If you ever lose power to the unit you will always have to press start (S) to make the unit function again.
I’ve turned on my hydrogen water server or undersink hydrogen machine but can only fill some of my cup and it stops, why?
In this case, we will need to check the voltage on the unit because the conductivity is probably too high. The machine is turning itself off to prevent damage so we would need to reduce the voltage and the machine should function properly.