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TruEpignetics Frequently Asked Questions

What is DNA?

DNA is what stores our genetic instructions — the information that programs all of our cell’s activities. DNA is the hereditary material in humans and almost all other organisms. Nearly every cell in a person’s body has the same DNA. Most DNA is located in the cell nucleus. Human DNA consists of about 3 billion bases, and more than 99 percent of those bases are the same in all people.

TruEpigenetics gives you the tools to understand the DNA that makes you who you are. DNA+Epigenetics testing together opens new possibilities for longer and better living.

What is Epigenetics?

Epigenetics is the study of how DNA interacts with molecules with the cells which can activate and deactivate genes. Genes are expressed when they are read and transcribed into RNA which is translated to proteins. Epigenetic change can boost or interfere with the transcription of specific genes. These epigenetic changes can be influenced by nutrition, stress, and other environmental influences.

TruEpigenetics gives you the tools to to harness this wonderful sciences for life and well being.

What Should I Expect from my Epigenetics/DNA Health Test?

TruEpigenetics’ bioinformatics science team have identified the genes as well as the specific biomarkers that sit upon each gene that correlates to cellular ageing. This allows you to see a true representation of how your diet, lifestyle and environment has been affecting you at a cellular and genetic level, as well as the current status of your internal health. You should never judge a book by its cover, and the same can also be true with judging your health from an external point of view. While external characteristics can sometimes give us an insight into our internal health, in many instances we can simply misinterpret external factors such as bigger muscles, faster running times or eating a certain type of diet as they do not actually relate to being internally healthier. Epigenetics allows each of us to cut through the media noise of the latest type of training style or faddy diet and enable us to better ascertain which lifestyle changes we individually have to make to provide our “hardware” with the specific “software” our body needs to nourish our genetic and internal health and ultimately live a healthier, happier and longer life.

What is the difference between DNA profiling and epigenetic testing?

TruEpigenetics DNA profiling looks at a particular subset of 1,000 genetic areas specific to human health. From this analysis of your saliva sample we can provide over 300 genetic health reports. Your genetic makeup does not change over time. Epigenetics essentially controls the behaviour of your genes. Your genetic makeup is your blueprint at birth, your epigenetics can be changed through your lifestyle. Epigenetic tracking allows you to have never before insights into your Biological Age, as well as your Hearing, Eye, Memory and Inflammation Health. We’ll also give you expert insights in how to improve these results so when you provide more samples you can actively see improvements over time!

How long does it take to receive my results?

3-4 weeks. TruEpigenetics has the most advanced and comprehensive analysis of any genetics health and fitness company worldwide, so it takes a while. We are working hard to get our turnaround time down so check when ordering. Epigenetics tests take a little longer due to the complex science involved.

What happens if my sample gets lost?

In the event that your sample is lost in transit, we are happy to send you a replacement kit free of charge. Should you suspect, that your sample was never received by us, please get in touch with us as soon as possible. This might be the case, if you have not heard anything from us within 2 weeks after sending your sample back to us. In case of more than 2 lost samples, we might ask you for an alternative address to send the replacement kit to.

How safe is my data?

All our customers’ genetic data is triple locked. First, our customers are anonymous to us in the database. Each customer is given a unique ID number, it is only with this code that the customer can unlock their data, and have it displayed on their private health dashboard. Secondly, all customer data is encrypted throughout the data journey. So, if anyone were to capture our data it would be both anonymous and encrypted. Thirdly we store customer genetic data on our secure AWS servers that comply with stringent regulations.

Why should I have a TruEpigenetics DNA test?

TruEpigenetics’ DNA profile looks at 1,000 genetic areas (SNPs) and provides over 300 reports based on your genetic makeup. The most conclusive DNA profile available today and more than any other DNA profiling offer. Our product is driven by global leaders in the fields of genetics, nutrition, and physiology. This expert input is shown through your DNA results and in the TruEpigenetics mobile app. Your mobile app includes a FREE DNA-aligned workout planner and a specific nutrition guide with meal planners. TruEpigenetics is also the first company in the world to bring epigenetic tracking to the consumer, making it possible for everyone to track their internal health at a genetic level. With epigenetic tracking, you will learn your biological age and how to improve it – keeping you young on the inside. You’ll also receive a FREE DNA health profile.

How can genetic testing help with sport and exercise?

Just as genes define your outer characteristics they define your inner body makeup as well. So your capacity for strength, speed, fat loss and endurance are all shaped by your genes!

By discovering and exploiting your own, unique genetic landscape you will be able to optimize training, diet and recovery protocols for optimum performance in sport and exercise.

What if I want to print of my results?

From the TruEpigenetics app, click on the menu in the upper left corner, select “Generate Reports” and a PDF of your results will be emailed to you.

What if I want to share my DNA test results with my doctor?

Sharing your test results with your doctor is easy. From the TruEpigenetics app, click on the menu in the upper left corner, select “Generate Reports” and a PDF of your results will be emailed to you. You can share this PDF with your doctor.

What is in the box?

Your test kit should contain: (a) A small plastic tube to hold your saliva sample with your kit ID on printed on its side (b) A plastic funnel, which is meant to be screwed onto the plastic tube to make the sample collection easier (c) A folded instruction card containing all information that you need to know plus your individual Kit ID.

Should any of the contents mentioned above be damaged or missing, please contact us immediately.

What is my kit ID?

Your kit ID can be found on the side of the test tube in your box and must be either scanned by the ID scanner within the TruEpigenetics app or manually entered upon registering through the app before sending your sample off. If you have not registered your kit ID by the time the sample reaches us, we will NOT be able to process the sample and you might have to provide another sample.

If you have any questions, please get in touch with us at

Can I upgrade from DNA profiling to the DNA + Epigenetic profile?

We do offer an option where you can upgrade after purchasing our DNA kit to gain access to your DNA + Epigenetic profile. For further information on procedure and costs involved, please contact us at

Can I delete my account?

If you have registered on the TruEpigenetics app and would like to delete your account, please follow the instructions below:
1) Login to the TruEpigenetics app using your email address and password
2) Select “Genetic Results” from the main menu
3) Open the Menu button by clicking the three horizontal bars in the top left hand corner
4) Select “Delete Account” from the options available
You will be asked to confirm that you want to delete your account by re-entering your password and pressing the “Delete” button. Please note your account will remove all of your personal information from our databases and this process cannot be undone.