The AVACEN is a medical device that uses leading-edge technology for pain management and muscle relaxation. Many have basic questions about the technology of the AVACEN and product specifics. Some of the answers to most common questions appear here.
Is a prescription required to use an AVACEN device?
No. All AVACEN devices are non-invasive, gentle heating appliances. Even the AVACEN 100 and Pro series, which are FDA cleared for medical use, do not require a prescription. Always read the User Guide which contains information on Intended Use, Instructions, Contraindications, Warnings and Precautions.
Can the AVACEN devices be shared?
Yes. All AVACEN devices include numerous ease of use and safety innovations. One of these is a custom, disposable mitt, which allows multiple users to experience the AVACEN Care Method benefits when sharing a single machine.
How much does an AVACEN cost?
The price of an AVACEN 100 or 100-E series device is $3995 (US currency) each. The AVACEN Pro and Pro-E series, intended for high demand use, sells for $6995 (US currency). The price of any AVACEN device, when compared to other treatments and pharmacology, tends to be much lower over time. Over the effective 5 year operational life span of the all AVACEN devices, the total cost is less than $70 per month.
How do I buy an AVACEN device?
AVACEN devices are available only through NuLife Sciences’ trained and qualified Independent Brand Partners (IBPs). For more information about NuLife Brand Partners, call (800) 398-9842 or send an email to NuLife Sciences.
Are financing options available when buying an AVACEN device?
Yes, for AVACEN 100 and PRO series devices only. If you are a U.S. customer, when completing your purchase, check “Get Financing”. You will then be required to fill out a short credit application. In many cases approval can take as little as a few minutes. As with any credit offers, terms and conditions apply. Unfortunately, financing is not available for the AVACEN 100-E and Pro-E series of devices.
Will my insurance or Medicare pay for my AVACEN 100 or Pro series device?
What is the warranty for the AVACEN device?
The AVACEN 100 includes a 3-Year Warranty.
The AVACEN PRO Commercial Device includes a 3-Year Warranty.
The AVACEN 100-E Package includes a 3-Year Warranty.
The AVACEN PRO-E Commercial Device includes a 3-Year Warranty.
Is there a trial period?
Yes, retail customers enjoy a 30-day unconditional money-back guarantee.
How long will the mitt last?
One mitt should last a single user 2-3 months under normal twice-daily use. The package of 25 mitts that arrives with the AVACEN 100 and 100-E can last one user up to 4 years (or 2 years for two users). Note: Mitts should not be shared and only be reused by the same person.
What if I want to return the device?
For Return Merchandise Authorization (RMA), please call (800) 398-9842 or send an email to NuLife Sciences.
Are the AVACEN 100 and the AVACEN Pro devices FDA 510(k) Cleared?
The AVACEN 100 and Pro are Class II Medical Device cleared by the US Food & Drug Administration. They are sold only in the United States as heat therapy system indicated for the temporary relief of minor muscle, joint pain and stiffness; the temporary relief of joint pain associated with arthritis, muscle spasms, minor strains and minor sprains; muscular relaxation; and the temporary increase in local circulation where applied. The AVACEN 100-E and PRO-E devices are not cleared or registered with the FDA in any way; however, carry the European Union CE Mark.
Are the AVACEN devices CE Marked?
The AVACEN 100 and PRO, sold only in the United States, are not CE marked; however, the 100-E and Pro-E family of devices are CE marked as conforming with health, safety and environmental protection standards for products sold within the European Economic Area (EEA).
What else should I know about the AVACEN device?
For more details on contraindications, warnings and precautions view the AVACEN 100 User Guide.
Who do I contact if I have additional questions about an AVACEN device?
The best way to have your questions answered is to call NuLife Sciences at (800) 398-9842 or send an email to NuLife Sciences.